Utility Payment Ecosystem, Notification, Customer Communication, and Enterprise Integration Services

Description: The City of Santa Fe seeks a secure, scalable utility-payment ecosystem for utility billing, customer payments and communications, treasury, reconciliation, and enterprise integrations. The selected contractor must supply the software, hosting, implementation, configuration, integrations, testing, training, deployment, documentation, and ongoing support needed to operate the integrated solution. The solution is expected to coordinate payment channels with the City's billing, financial, banking, cashiering, and contact-center systems while providing synchronization, auditability, reconciliation, and scalability for possible expansion to other City departments.